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WE ARE OPEN!

PLEASE RING 01922 423580

If you require urgent medical advice or attention outside of normal surgery hours please call NHS111.

Calls are free from both landlines and mobile phones.

NHS 111 is available 24 hours a day, 7 days a week.

If you have difficulties communicating or hearing, you can:

• call 18001 111 on a textphone
• use the NHS 111 British Sign Language (BSL) interpreter serviceif you’re deaf and want to use the phone service

Only go to hospital A&E in the event of an accident and emergency.  An emergency is a critical or life-threatening situation such as:

• Unconsciousness
• Suspected broken bones
• Heavy blood loss
• Suspected heart attack
• Deep wounds – such as a stab wound
• Breathing difficulties
• Chest pain
• Head injuries

Call 999 for an ambulance if the patient:

• Has had chest pains for more than 15 mins
• Is not breathing/is having difficulty breathing/is choking
• Is unconscious
• Is bleeding heavily
• Is in severe abdominal pain
• Bleeding from the vagina and could be pregnant
• Is in the final stages of labour
• May have had a stroke, fit or convulsion
• May have taken an overdose
• Has severe burns
• Has suspected head or spinal injuries
• Has had a severe allergic reaction

How can I access an NHS Dentist in an emergency or out of hours?

• If you have a dentist:Contact that practice directly for advice. If the practice is closed an answering machine message will provide details of how to access treatment urgent care.
• If you do not have a dentist:Those who do not have a regular dentist that they routinely visit there is a dedicated urgent dental service in Walsall. The Dental Access Centre will try and see people with dental pain or swelling as soon as possible, normally on the same day and provides urgent dental treatment only.

The Dental Access Centre based at Blakenall Village Centre, Bloxwich WS3 1LZ operates an urgent dental service including the weekend and bank holidays (this includes Christmas day, Boxing day and New Year’s Day). The standard NHS emergency fee of £21.60 applies unless you are entitled to free NHS dental treatment.

Call NHS 111 for more advice and times

Don’t contact your GP, as they won’t be able to offer emergency or out-of-hours dental care.

If you’re in pain while waiting to see a dentist, take painkillers. NHS 111 can also offer other self care advice.

Extra GP appointments available for Walsall patients

Patients registered with a Walsall GP can benefit from the Extended GP Access Service.

NHS Walsall Clinical Commissioning Group (CCG) has worked with local GPs to create four Hubs based at Darlaston Health Centre, Pinfold Health Centre, Broadway Medical Practice and Portland Medical Practice. The Hubs are currently run by a group of local GPS.

Since launching the service in December 2017 and up until May 2018, more than 15,500 patients have accessed the service.

When can I get an out-of-hours appointment?

Extra GP appointments will be available between:

• 3.00pm – 9.00pm weekdays (all four Hubs)
• 10.00am – 3.00pm weekends (excluding Darlaston Health Centre & Portland Medical Practice)
• 11.00am – 1.30pm Bank Holidays (all four Hubs)

However, people will only be seen if they have booked an appointment.

How can I book one of these appointments?

A dedicated number has been set up and appointments can be booked by calling: 01922 501999 during the following times:

• 8am – 9pm weekdays
• 10am – 3pm weekends
• 11am – 1pm bank holidays

NHS 111 will also be able to book an appointment for you if they feel you need to see a GP.

Do I need to be registered at one of the four surgeries where the Hubs are based to use the service?

No, you can be registered with any GP in Walsall to access the extra appointments. However, please note you will need to travel to one the four Hubs (listed above).

What if I’m not registered with a Walsall GP?

If you are not a registered patient at a Walsall GP, you will not be able to access these out-of-hours appointments. More information about these services can be found on Walsall CCG’s website: www.walsallccg.nhs.uk.

When should I use the Hubs?

The extended service is for patients who require a routine or same day GP appointment, but are unable to attend during normal opening hours. However, they are not walk-in centres and you will need to book an appointment- these can be booked up to 7 days in advance. Please note that both of Walsall’s urgent care centres and its A&E department will still be open as normal for people to use in serious or life threatening emergencies.